Job Description

Overview

Title: Cruise Reservation Specialist

Job Type: Full-time / Part-time / Remote

Location: Remote (Work from Home)

Company: Destination Knot | Destination Wedding Careers & Travel Business Opportunities

Pay: Base pay range $25,000.00/yr - $75,000.00/yr. Actual pay will be based on skills and experience; discuss with your recruiter.

About Us

At Destination Knot, we specialize in creating unforgettable cruise experiences by offering expert travel planning services. We partner with top cruise lines to ensure clients receive the best deals, amenities, and tailored itineraries, while providing exceptional customer service and seamless booking experiences.

Job Summary

We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage knowledge of the cruise industry to recommend the best options based on clients preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills.

Key Responsibilities

• Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms
• Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements
• Process bookings and payments while ensuring accuracy and compliance with company policies
• Maintain strong relationships with clients by offering personalized service and follow-ups
• Stay updated on cruise line promotions, policies, and travel regulations
• Collaborate with cruise partners to secure the best deals and exclusive perks for clients
• Address client concerns and troubleshoot any booking-related issues professionally
• Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations

Qualifications

• Previous experience in travel sales, reservations, or customer service (preferred but not required)
• Strong knowledge of cruise lines, destinations, and travel industry trends
• Excellent verbal and written communication skills
• Ability to multitask and manage multiple bookings efficiently
• Sales-oriented mindset with a passion for helping clients plan memorable vacations
• Proficiency with online booking systems, CRM software, and Microsoft Office Suite
• Self-motivated and able to work independently in a remote environment
• Certification in travel or cruise industry (e.g., CLIA certification) is a plus

Benefits

• Flexible work schedule with remote opportunities
• Exclusive travel discounts and industry perks
• Ongoing training and professional development
• Career growth opportunities within the company

How to Apply

If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today!

Related Roles

Seniority level: Not Applicable

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Transportation, Logistics, Supply Chain and Storage

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