Job Description

Account Manager | US IT Staffing & VMS Expert | Recruitment Delivery | Team Mentor | Client Engagement Title: Senior Desktop Support Engineer- Windows, MAC and Linux End Points Job Description: A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools such as In Tune, JAMF, SCCM, Ninja One, Active Directory and Azure Active Directory to identify the root cause and provide a solution or workaround. Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations. Experience: 5‑8 years of experience (minimum 5 to 7+ years of experience as a Desktop Support Engineer). Key Responsibilities: Technical Proficiency: Understanding of operating systems (Windows, macOS, Linux) and their configurations, including troubleshooting common issues. Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (monitors, keyboards, mice), including troubleshooting hardware-related problems. Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (Office 365, SharePoint), antivirus programs and specialized software used within the organization. Software solutions: JAMF, Intune (Microsoft Endpoint Manager), SCCM, Ninja One, Active Directory and Azure Active Directory. Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools. Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP and VPN, to troubleshoot network connectivity issues and configure network settings on desktops. Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer or similar software. Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end‑users, understand their issues, and provide clear instructions and solutions. IT Inventory: Responsible for managing and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies. Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software and security trends. Team Collaboration: Ability to collaborate with other IT team members to resolve complex issues and improve overall IT infrastructure and support processes. Seniority level Mid-Senior level Employment type Temporary Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Sira Consulting, an Inc 5000 company

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