Job Description

Our client, a leading organization in the Office industry, is seeking a Help Desk Tier 1 to join their team. As a Help Desk Tier 1, you will be part of the IT Support team supporting internal staff and clients. The ideal candidate will have excellent communication skills, customer service orientation, and patience, which will align successfully in the organization.

Job Title: Help Desk Tier 1

Location: Dublin, OH Remote work after training. *Must live in the Central OH area)

Pay Range: $25 per hour

Shift: 1st & 2nd

What's the Job?

• Provide Tier-1 IT help desk support to end-users via phone, email, and remote tools
• Assist with troubleshooting hardware, software, and network issues
• Answer questions regarding new software implementations and updates
• Support data migration processes and POS system inquiries when necessary
• Maintain accurate documentation of support activities and resolutions

What's Needed?

• At least 1 year of Help Desk experience
• Strong communication and customer service skills
• Experience with Help Desk ticketing and data processing
• Patience and empathy when assisting users unfamiliar with technology
• Experience with POS systems and data migration is preferred
• Equipment Provided by Client

What's in it for me?

• Competitive hourly pay rate of $25 per hour
• Training provided for one week in the Dublin office
• Work from home after training completion
• Opportunity to develop valuable IT support skills
• Join a dynamic and inclusive work environment

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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