Job Description

Intermediate Typist Clerk

The Department of Mental Health (DMH) within Los Angeles County is looking for Intermediate Typist Clerks (ITC) to join our Directly Operated Outpatient Clinics. DMH has over 30 outpatient clinics in eight service areas throughout the County. Our clinics provide a spectrum of mental health services to people of all ages to support hope, recovery, and wellbeing.

Salary Range: $18.49 - $24.70 per hour

The essential functions of this position include:

• Provide customer service at front desk and check in clients, schedule future appointments, and inform clients of prescription information, as required.
• Review Patient Financial Information (PFI) and Financial Obligation Agreement (FOA) information to ensure clients are cleared for processing.
• Update and input client information into IBHIS (electronic health record) system and other internal reports.
• Schedule all clinical appointments and coordinates the rescheduling of missed appointments. Answer telephone calls, route calls to appropriate staff and take messages for all staff as needed.
• Enter prescriptions daily and acts as a liaison between pharmacies, physicians, and clients.
• Receive, sort, and distribute all incoming mail, faxes, and checks. Logs all monies received by mail.
• Scans, copy, and file client's documentation for doctors and clinicians.
• Orders and distributes supplies, tap cards, and maintain tracking log.

Non-essential functions include:

• Other clerical tasks deemed necessary for the daily clinical operation.
• Other duties as assigned by management team.

Education/Experience:

• Six months office clerical experience involving typewriting - OR A certificate or Associate of Arts degree from an accredited college. Typewriting skill: Ability to type at the rate of 40 net words per minute.

Certificates/Licenses/Clearances:

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance through Los Angeles County's Live Scan process.

Physical Demands:

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Handling: Occasionally
• Reach Outward: Occasionally
• Reach Above Shoulder: Occasionally
• Climb, Crawl, Kneel, Bend: Occasionally
• Lift / Carry: Occasionally - Up to 10 lbs
• Push/Pull: Occasionally - Up to 10 lbs
• See: Constantly
• Taste/Smell: Not Applicable
• Not Applicable = Not required for essential functions
• Occasionally = (0 - 2 hrs/day)
• Frequently = (2 - 5 hrs/day)
• Constantly = (5+ hrs/day)

Work Environment

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT: It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

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