Job Description

Job Description

Job Description

Salary: 17

Our Mission

At Ear, Nose & Throat Specialists of Nashville, our aim is to provide unparalleled, competent yet compassionate otolaryngologic care to our patients regardless of race, ethnicity or religious beliefs. Patient involvement in the treatment plan is vital to the success of our interventions. We therefore place a strong emphasis on patient education. We believe that a knowledgeable patient is a compliant patient.

Our Vision

We endeavor to collaborate with the patients in the diagnosis and treatment of their ear, nose, and throat problems. In addition to employing traditional therapies for treatment of otolaryngologic disease, we assume a holistic approach to patient care where appropriate and requested by the patient.

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed

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