Qormi, Malta | Full-time | 24/7 Rotational Shifts
we are supporting our client company in Qormi, Malta, is seeking enthusiastic and customer-focused Swedish-speaking Customer Support Representatives to join their growing international team.
In this role, you will be the first point of contact for customers, providing support across multiple channels (phone, email, and chat) and ensuring an exceptional service experience.
Deliver prompt, accurate, and professional responses to customer inquiries in Swedish
Assist with account issues, product questions, troubleshooting, and general support
Follow company policies and procedures while adhering to service level agreements (SLAs)
Escalate complex issues appropriately to internal departments
Maintain up-to-date knowledge of products, services, and promotions
Fluency in Swedish (C1-C2 level) and English (B2+ level)
Excellent communication and interpersonal skills
Previous experience in customer service or contact center is an advantage
Ability to work 24/7 rotational shifts , including weekends and public holidays
EU citizenship or valid permit to work and reside in Malta
A full-time, on-site position in a modern office in Qormi, Malta
Dynamic, multicultural work environment
Paid training and professional development
Competitive salary package with possible performance bonuses
If you're a native-level Swedish speaker who enjoys helping others and thrives in a fast-paced support environment, we'd love to hear from you!
Apply today and become part of a supportive and energetic international team!
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